Contact

One inbox, read by the person who wrote the code.

There is no support tier and no ticket queue. Email [email protected] and you will get a reply.

Email

[email protected]

What to include

Something is wrong with the data

Send the page URL as it appears in FrictionScope, the archetype it was given, and what you expected instead. Verdicts come from thresholds that are still being calibrated, so a verdict that looks wrong is genuinely useful to hear about.

A snapshot is missing

Tell us the site and the date. Worth knowing up front: Clarity's export API only exposes the previous one to three days, so a gap older than that cannot be backfilled by anyone, including us. Recent gaps are sometimes recoverable.

Privacy or data requests

Access, correction, export, or deletion of your data. Same address, and we respond within 30 days as required under GDPR. Details in the Privacy Policy.

Security reports

Same address, subject line starting with SECURITY. Please give us a reasonable window to fix an issue before disclosing it publicly. There is no bounty program, but credit is given where wanted.

What we cannot help with

Anything inside Microsoft Clarity itself: account access, tracking-code installation, recordings, or heatmaps. FrictionScope reads Clarity through its public API and has no special access to it. For those, Microsoft's own Clarity documentation is the right place.